Al Chef maintains the https://alcheftohome.com/ Website ("Site").

  • United Arab of Emirates is our country of domicile,” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the U.A.E.
  • ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
  • We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
  • Cardholder must retain a copy of transaction records and Merchant policies and rules
  • User is responsible for maintaining the confidentiality of his account

RETURN AND REFUND POLICY

Customer can cancel their order within 3 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 7 days for the refund transfer to be completed.

Refunds will be done only through the Original Mode of Payment

At Al chef to home, we take pride in delivering only the chilled products to our customers. Our promise is simple: “If it’s not fresh, it’s free.”

Quality Concerns: Customers may raise any quality-related concerns within 48 hours of receiving the product.

Refund Process: Once the product is returned, we will initiate a refund to the original payment method within 5–7 working days or provide the value as store credit to be used in future orders.

Complaints Beyond 48 Hours: Any concerns reported after 48 hours of delivery will be carefully reviewed and addressed on a case-by-case basis.

Delivery Commitments: We strive to deliver orders within the time frame requested by the customer. However, if a delay or non-delivery occurs due to incorrect details provided (such as an inaccurate address, wrong contact information, or customer unavailability), the “Fresh or Free” commitment will not apply.

Your satisfaction is our top priority, and we are committed to ensuring a smooth and transparent experience every time you shop with us.

DELIVERY/SHIPPING POLICY 

We deliver our Products currently to Sharjah, Dubai & Ajman. Our Delivery Person will be delivering our product. We deliver our product within one day / Next day to Ajman, Sharjah & Dubai.